...

SHIPPING & REFUND POLICY


SHIPPING POLICY


1. SHIPPING COSTS

We offer free shipping worldwide on most items. Where free shipping is not offered we will highlight this in the product description and at checkout.

See table below for details on our shipping fees: 

COUNTRY 1 TUB 2 TUBS (Multibuy) 3 TUBS (Multibuy)
USA (Free Shipping) Free Free Free
CAD (Free Shipping) $9.99 $9.99 $9.99
UK £17.49 £23.49 £29.49
EU € 24.99 € 34.99 € 44.99
Rest of World $29.95 $29.95 $29.95

If you have any questions regarding shipping or delays in receiving your order, please get in touch.  Our lines are open 24/7.

CALL US

+1-646-893-5892 (US & CA)


2. Shipping timelines

Your order will be processed as soon as possible during working hours following checkout, with approximate delivery times as follows:*

  • USA: 3-7 working days
  • UK: 3-20 working days
  • EU: 3-20 working days
  • Rest of World: 5-21 working days
*These estimates are on the basis that you place an order before 13:00 Monday-Friday, and your products are in stock.

 

Please note that we do not dispatch on UK or US public holidays, and there may be a backlog of orders after a holiday date causing your package to take an extra 1-2 days for delivery.

3. Black Friday and Christmas shipping Information

Please note that due to increased demand our shipping timeframes may be slightly longer.  Unfortunately, we can’t guarantee delivery times, however we do advise you place orders for Christmas by the dates below:

  • US – 10th December
  • UK – 10th December
  • Canada – 10th December
  • ROW – 3rd of December
4. Covid delays

Please note that COVID-19 restrictions in some countries may cause delays to your delivery. This is due to special measures put in place to ensure the safety of our suppliers and delivery teams. We apologise for any inconvenience this may cause and thank you for your continued patience. If you have any questions, please do not hesitate to contact us.

5. missed DELIVERY

If the parcel is delivered and you are not there to receive it, we will leave a card asking you to collect the parcel from your local mail sorting office. You can also have the parcel delivered to your work address if you are unable to receive it at home.

 

If your package is refused or unclaimed, or if the delivery address is incorrect and it gets returned to us, we will attempt to contact you to arrange a redelivery. 

 

If this happens, you will incur a further shipping cost. If you no longer require the package,  we will refund the value of the items, less any extra shipping costs incurred for the carrier to return the package to us. No shipping charges, original or otherwise, will be refunded.

6. IMPORT AND CUSTOM CHARGES

Your purchase will be shipped from the USA or UK.  Depending on your country of delivery you may be charged import duties. Unfortunately, we are not responsible for any custom charges incurred by you. You should contact your local authorities for any further information.


REFUND POLICY

You are entitled to cancel your order for any reason until, but no later than the end of the 14th day after the day of receipt of the goods.

 

The easiest way to cancel goods purchased from us is to send a written notice of cancellation by email to support@blackwolf.com.

If the goods have been delivered to you before you decide to cancel your order, you must return the goods to us in their original condition and undamaged without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel your order.

When you cancel an order, you will have to pay the carriage costs for returning the goods to us (unless the goods are faulty or not as described or we have not been able to supply the goods as ordered and have substituted alternative goods). You must take reasonable care to ensure that the goods are properly packaged so that they will not be damaged whilst in transit.

If you do not arrange to return the goods to us, then you are under a duty to make the goods available for collection at your expense from the address to which they were delivered.

WRITE TO US

Health Nutrition Limited
Foxhall Lodge,
Foxhall Rd,
Forest Fields,
Nottingham
NG7 6LH

CALL US

+1-646-893-5892 (US & CA)